Quick Answers to Your Questions
FAQ
All your burning questions about our products answered in one convenient place.
Do You Ship Internationally?
Yes, we proudly ship worldwide using reliable international carriers
like FedEx International Economy, UPS, and USPS Priority
International. Additionally, we recommend MyUS.com, a package
consolidation and forwarding service, for customers looking to save on shipping
costs.
International
Shipping Details
En-Route Delivery Time: International deliveries typically take 2-14 business days, depending on customs clearance and partnering delivery services.
Shipping Fees: Calculated at checkout in your local currency.
Guaranteed Duty and Tax Amounts: The duties and taxes displayed during checkout are final—no surprise fees. If customs charges a different amount, Managed Markets covers the difference.
Important Note: Red Oxx cannot misrepresent the value of merchandise for customs purposes
How Long Will it Take to Get My Order?
Shipping times vary depending on your location and the shipping method you select. All orders ship directly from our factory in Billings, Montana.
Here’s what you can expect for in-stock products shipped within the continental U.S.A.:
Ground: 1–6 business days.
Express Saver: 2–3 business days.
2 Day: 2 business days.
Overnight: Next business day.
International Economy: 2–14 business days (for international shipments).
Important Notes on Shipping Timing
Weekend Shipping: Orders shipping out on Thursdays with 2nd Day or Fridays with Overnight service will arrive the following Monday—unless you request a Saturday delivery.
Saturday Delivery Options: Available upon request for an additional fee.
To Request Saturday Delivery: Email us at Red Oxx with the subject line "Saturday Delivery". or -- Call toll-free at 1-888-RED-OXXX (1-888-733-6999).
Special Shipping Instructions
We understand that sometimes you have unique shipping needs. If you have special requests, note them in the comments box at checkout. For example:
"Leave by back door."
"Need in hand by (X date)."
Shipping Limitations
Delivery times are estimated based on your location. Please refer to the color-coded Ground Shipping Zone Chart to see approximate shipping times to your area. Note: Red Oxx is not responsible for delays that occur beyond our shipping dock.
When it has to get there, we’ve got you covered. Red Oxx—gear shipped with care, built to endure.
What Does Preorder Mean?
Preorders are a trigger for us to build any temporarily out of stock items. When you place an order for any item that was a preorder, it is crafted just for you in our factory here in Billings Montana.
Pre-Orders are fulfilled in 3-14 Days.
What is the Difference Between CORDURAⓇ Brand Nylon vs. Canvas?
Does Red Oxx use Nylon or Canvas to make its bags?
At Red Oxx, most of our bags are proudly crafted using CORDURAⓇ Brand
Nylon Fabric. We rely on 1000 Denier weight nylon for the exterior of our
bags and 400 Denier weight nylon for the black or red lining found inside. For
our Neon Packing Cubes, we use 400 Denier Nylon PackCloth. These materials are
designed for performance and durability, chosen to withstand the world’s
toughest conditions.
What’s Denier, and why does it matter?
Denier measures the density of fibers woven into a fabric. Higher
numbers mean a tighter weave—1000 Denier, for example, has more fibers per inch
than 400 Denier, making it stronger and more durable. For gear that has to
endure, like Red Oxx bags, this difference matters.
CORDURAⓇ
Brand Nylon vs. Canvas: The Breakdown
CORDURAⓇ Brand Nylon Fabric
Canvas Fabric
Why
Does Red Oxx Choose CORDURAⓇ Brand Nylon Fabric?
Red Oxx was built on the hard-earned experiences of our founders, Jim
and Perry, former military parachute riggers. They’ve worked with every type of
material out there, from parachute silk to heavy canvas. After years of
testing, one material consistently rose above the rest for performance,
reliability, and ease of use: CORDURAⓇ Brand Nylon.
Here’s why we back it:
However, like all materials, CORDURAⓇ has its quirks. It’s flammable
(though less so than untreated canvas) and doesn’t hold printed ink well, so we
use embroidery instead of printed branding.
Sourcing Matters
We’re proud to say all of the CORDURAⓇ Brand Nylon Fabric used in Red
Oxx bags is sourced directly from American textile manufacturers. That’s
our commitment to quality, durability, and supporting local craftsmanship.
Bottom Line
At Red Oxx, building gear that can endure is non-negotiable. While
canvas may have its uses, CORDURAⓇ Brand Nylon Fabric outperforms it on
virtually every front, keeping your bag tough, reliable, and ready for whatever
your journey throws its way.
Gear built for the long haul, just like you.
CORDURAⓇ Brand Nylon Fabric vs. Ballistic Nylon – What’sthe Difference?
: CORDURAⓇ Brand Nylon Fabric vs. Ballistic Nylon – What’s
the Difference?
What fabric does Red Oxx use to build its gear?
We primarily craft our bags using 1000 Denier weight CORDURAⓇ Brand
Nylon Fabric, chosen for its tough, durable, and flexible nature. However,
for select products and especially high-wear areas, we rely on 1050 Denier
Ballistic Nylon for enhanced durability, abrasion resistance, and tear
strength.
A
Closer Look at CORDURAⓇ Brand Nylon Fabric
What
Makes Ballistic Nylon Different?
Ballistic Nylon, weighing in at 1050 Denier, was originally developed to
protect airmen with flak jackets during World War II. It’s one of the most
rugged textiles available, designed to withstand the most punishing
environments.
Here’s why it’s a go-to for specific Red Oxx designs:
When
Does Red Oxx Use Ballistic Nylon?
We choose Ballistic Nylon for bags that see exceptionally harsh
environments or need stronger reinforcements. For instance:
CORDURAⓇ
vs. Ballistic Nylon: Side-by-Side
Feature
CORDURAⓇ Brand Nylon
Ballistic Nylon
Denier Weight
1000
1050
Tear Resistance
High
Higher
Abrasion Resistance
Great
Superior
Stain Resistance
Excellent
Enhanced due to heavier weave
Color Options
Multiple
Limited (mainly black for Red Oxx bags)
Ease of Construction
Very easy to work with
Slightly bulkier but manageable
Best Use Cases
Everyday bags, travel gear
Reinforced bases, high-wear environments
Our Commitment to Quality
Both CORDURAⓇ Brand Nylon and Ballistic Nylon are sourced from American
textile manufacturers, ensuring the highest quality and durability. Our
gear is built with the best materials because halfway is nothing.
Bottom Line
At Red Oxx, every material serves a purpose. CORDURAⓇ Brand Nylon
provides the adaptability, flexibility, and rugged nature needed for most of
our bags. When conditions demand even more, Ballistic Nylon steps in,
delivering unmatched durability and resistance.
Built to endure. Wherever the journey takes you.
Does Red Oxx have Any Seconds or Slightly Used Bags For Sale?
At Red Oxx, quality isn’t just a step in the process—it’s woven into every stitch. We start with top-tier raw materials and rigorously inspect every stage of production to ensure every bag meets our uncompromising standards. The result? No seconds. No compromises.
We also stand firm on our commitment to durability and trust, which is why we don’t accept returns on used gear. That means you won’t find any “lightly used” products up for resale here. Every Red Oxx bag you carry is built tough and crafted new, ready to rise to the challenge, just like you.
What Travel Accessories Does Red Oxx Offer?
Does Red Oxx sell travel accessories to complement their gear?
Yes, wedo! At Red Oxx, we offer a thoughtfully curated selection of Travel
Accessories that are rigorously tested to match the same high standards as
the bags we build. These are the kind of accessories that stand shoulder to
shoulder with your Red Oxx gear—tough, reliable, and built to last.
How
Do We Choose These Accessories?
Before we add any accessory to our lineup, it must prove itself worthy.
Our process is stringent, field-tested, and guided by our "No Bull"
philosophy. Here’s the checklist an item must meet to make the cut:
The Field Test
We don’t take these decisions lightly. Every accessory is field-tested
by the herd, our community of adventurers, explorers, and hardworking
individuals. We put these items through rigorous, real-world trials to ensure
they stand up to the demands of life on the go.
Why Is This Process So Important?
Because our name is on the line. We refuse to sell anything that might
degrade our brand or disappoint the herd. At Red Oxx, we don’t just sell
gear—we build trust.
Want to learn more?Check out our Recommended Accessories Video
[insert link here] to see how these carefully selected items can elevate your
adventures.
When the gear’s got to work, Red Oxx delivers. Accessories included.
Can I Add Monogramming Embroidery to My Red Oxx Gear?
Does Red Oxx offer monogramming?
Yes, but monogramming
embroidery is available exclusively for our Railroad products,
including:
- The Grip
- Rail King II
- Rail Runner Rucksack
How
to Add Monogramming
On the Product Page:
- Type your desired name or text into the designated text box on the product page.
- Add to cart and proceed to checkout.
- Character Limit: Up to 10 letters or numbers only (NO symbols).
- All text will be embroidered in red thread using ALL CAPS for a bold, classic look.
Need
to Add Monogramming After Checkout?
If you missed the option during checkout, don’t worry:
- Call us at 1-888-733-6999.
- Email us at orders@redoxx.com to update your order.
Important
Monogramming Notes
- One Patch Per Bag: Due to system constraints, we cannot accommodate requests for more than 10 characters or combine multiple embroidery orders on the same bag.
- Limited to Railroad Products: Monogramming is only available for these specific items. Custom embroidery for other products is only offered on Corporate Orders.
Personalized gear for the rail life—built tough, made yours.
Can Red Oxx Ship to APO/FPO/DPO Addresses?
Absolutely! We proudly serve those stationed at APO, FPO, and DPO
addresses using USPS Priority Mail to ensure your gear reaches you
anywhere in the world.
Shipping
Details
- Carrier: USPS Priority Mail.
- Transit Time: Delivery typically takes 3–10 days, depending on your location.
How
to Enter Your Address at Checkout
- Country: Select United States as your country.
- City: Enter APO, FPO, or DPO as your city.
- Postal Code: Use the appropriate postal code. If you encounter an error, contact us—we’ll get it sorted for you.
Having
Issues?
If your postal code isn’t recognized or you need assistance, email us at
support@reddoxx.com, and we’ll ensure your order goes through smoothly.
No matter where duty calls, we’ll ship Red Oxx gear to you.
Rugged. Reliable. Everywhere.
Are There Any Sales or Discounts on Red Oxx Gear?
The short answer is no. Let us explain.
Why Are Red Oxx Bags Priced the Way They Are?
At Red Oxx, we take pride in being the sole manufacturer of all our bags, allowing us to price our products transparently and fairly. Our pricing reflects the cost of raw materials and measured labor time required during production—without the hefty markup typically added by retailers.
What Makes Red Oxx Pricing Fair?
Direct-to-Customer Savings: Most retailers add a 30-60% markup to their products. By selling directly to you, we eliminate these extra costs, offering what we call the “discount from us.”
Outstanding Value: Our prices are competitive with other American-made gear. What sets us apart is the added value of:
A “No Bull” Lifetime Guarantee—we stand behind our gear 100%.
The Gold Standard of Customer Care, ensuring your satisfaction every step of the way.
A rewarding user experience through our thoughtfully designed website.
Supporting the Local Economy: Every dollar you spend supports wages that provide our employees with a decent and desirable standard of living.
The growth of the local economy in our Billings, Montana community.
Every Red Oxx bag is an investment in quality, durability, and craftsmanship—supporting meaningful jobs and fair prices.
Red Oxx—gear you can feel good about, in every way.
Is Red Oxx Gear Waterproof?
Our gear is classified as water-resistant, not completely
waterproof. While CORDURAⓇ Brand Nylon and Ballistic Nylon
feature a waterproof polyurethane backing, the sewn seams create small
openings where water can potentially seep through—this is true of any sewn bag.
True waterproof bags require heat-sealed and taped seams, which
limit functionality and durability over time. With our rugged, sewn
construction, we prioritize flexibility, strength, and lasting performance
while offering reliable water resistance for most conditions.
Red Oxx—ready for the rain, built for adventure.
For extra protection against water, you can treat your bag with:
- ScotchGard Heavy Duty Water Shield Spray
- Nikwax Tent & Gear Solarproof
Follow the manufacturer’s instructions on the product label for the best
application and results.
Why No Camo?
Because Standing Out Beats Blending In.
At Red Oxx, we believe in making gear that’s as bold and unmistakable as the people who carry it. Camo is designed to blend in, but our bags are built to stand out—with vibrant colors, rugged durability, and a design that’s unmistakably Red Oxx.
Plus, we’re proud to make bags for every adventure—from the backwoods to the boardroom—and we want our gear to reflect that versatility. Camo might be great for hunters, but it doesn’t speak to the full range of journeys our customers take.
And here’s the kicker: camo’s not exactly timeless. Trends come and go, but our mission is to craft bags that look great today, tomorrow, and 10 years down the road. So, no camo here—just tough, reliable bags that carry your story wherever it goes.
Halfway is nothing, even when it comes to design.
How Can I Lock My Red Oxx Bag?
Yes, you can secure your Red Oxx bag by locking zipper tabs together using any TSA-approved lock or a simple Cable Lock, which is includes 1 with every Red Oxx bag.
See our video here.
Important
Tips on Security
Added Peace of Mind: The Cable
Lock or a TSA-approved lock is an excellent way to deter casual tampering or accidental opening.
Soft-Sided Bags: While locks provide a layer of security, keep in mind that soft-sided bags can potentially be cut open by a determined thief with a sharp knife. No lock can completely
eliminate this risk.
For secure travel and peace of mind, lock it up. No-nonsense, just protection—Red Oxx style.
Does Red Oxx Make any Wheeled Luggage?
At Red Oxx, we craft gear that’s as rugged, reliable, and versatile as you are. Our wheel-free philosophy ensures every bag adapts to your journey, no matter where it takes you. Here’s why we choose to go without wheels:
The Red Oxx Wheel-Free Advantage
Unmatched Durability:
Wheels are often the weakest link in luggage. They break, snag on rough terrain, or wear out quickly. By eliminating wheels, we create bags that are robust and dependable, built to endure in any environment.
Ultimate Flexibility:
Our bags are designed for adventurers who navigate diverse landscapes—not just smooth airport floors. Without wheels, you can take your bag anywhere:
Hike through rugged trails.
Trek across city streets.
Camp in the great outdoors.
Lightweight and Mobile:
Wheels can add unnecessary bulk and weight. Our wheel-free design keeps the bags lighter and easier to maneuver, giving you more energy for the adventure and less hassle in transit.
Lifetime Longevity:
Red Oxx bags are built for the long haul, crafted with military-grade materials and backed by our “No Bull” Lifetime Warranty. You can trust our gear to stay tough and reliable through years of hard use.
Choose Freedom. Choose Durability. Choose Red Oxx. Discover the strength, adaptability, and uncompromising quality of wheel-free gear. Red Oxx bags are built to endure, no matter where your path leads
Is Red Oxx Available in Retail Stores?
At Red Oxx, we cut out the middleman because we believe in doing things the right way—direct and personal. Explore our rugged gear firsthand at our showroom in Billings, Montana, or shop our full lineup online at RedOxx.com. True to our motto, “Not sold at any store near you,” we deliver gear straight to your hands, built tough to get the job done and backed by our "No Bull" Lifetime Warranty.
Coming soon… but probably not near you. Red Oxx will be launching in the Rocky Mountain region starting Summer 2025.
Stay tuned for announcements as we get closer to bringing some of our gear to Jagged Edge's shelves. Until then, you can always shop directly through us online or at our Billings, Montana retail store for the full Red Oxx experience.
Red Oxx— Gear built to endure.
What is Route?
We’ve teamed up with Route to keep your gear safe.
When you choose Route at checkout, you’re adding an extra layer of protection to your order. That means peace of mind knowing your package is covered against loss, damage, or theft while it’s making its way to you.
Route doesn’t stop there. It’s also a powerful tracking app that makes keeping tabs on your deliveries easy. No more wading through emails to find tracking numbers. With dynamic maps and real-time updates, Route shows you exactly where your order is and what’s coming next—all from one app.
You can download the Route app anytime from the Android or Apple app stores. Questions? Head over to Route’s Help Center for answers.
If something goes wrong with your order, no need to stress. File a claim with Route’s team here. They’ll get it sorted so you’re back on track.
At Red Oxx, halfway is nothing—even when it comes to your delivery.
Can I get a Cutomized Red Oxx Bag?
At Red Oxx, we’re all about rugged reliability and no-nonsense durability. Every bag we make is designed to meet the demands of hardworking adventurers and explorers—tested, trusted, and proven. Making custom bags might sound appealing, but it doesn’t align with our commitment to precision craftsmanship and uncompromising quality. Customization could compromise the durable, time-tested designs we’ve spent years perfecting.
Instead of custom, we focus on creating gear that works as hard as you do, right out of the gate. With a wide range of products built to last and versatile enough to tackle almost any adventure, we’re confident there’s a bag in our lineup for whatever you’re hauling, wherever you’re headed.
Can I Change or Remove the Red Oxx Logo?
At Red Oxx, our logo stands for more than just branding—it’s a badge of durability, adventure, and American craftsmanship. We don’t sell our gear without it, and we don’t switch up the logo colors, as each one is sewn on early in production for a seamless finish. Every colored bag comes with a logo to complement its design, a detail we’ve thought through from start to finish.
If you’re set on changing your bag’s logo color, the simplest option is to purchase a new Red Oxx patch and sew it on yourself—no worries, this won’t void our "No Bull" Lifetime Warranty. Just a heads-up: if you remove the logo entirely, there’s a small pinhole behind it that’s part of our precise manufacturing process. As always, our gear is built to go the distance, logo and all.
Why can't I find the ____ Bag here?
Honoring the Legacy of Our Retired Gear
At Red Oxx, durability is our cornerstone, and adventure is our calling.
Over the years, we’ve crafted gear tough enough to handle your boldest
journeys. While some of our legendary products and vibrant colors have been
retired, they remain woven into the fabric of our story and continue to inspire
what’s next.
Why Some Gear Says Goodbye
Innovation doesn’t stand still, it’s what drives us forward. To keep our
lineup fresh and full of purpose, we occasionally retire products or colors to
make room for new designs and enhancements. This allows us to stay true to our promise: equipping you with the best gear possible.
Step Into Something New
Though these classics are no longer available,
what hasn’t changed is our commitment to quality, craftsmanship, and adventure.
Our current lineup continues to honor the legacy of those retired icons while
offering fresh features to support your next great journey